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Flooring Xpress Enterprise

Privacy Policy

Flooring Xpress Enterprise · Last updated May 7, 2026

At Flooring Xpress Enterprise, we take your privacy seriously. This policy explains what information we collect when you visit our website or request our services, how we use it, and the choices you have. We've tried to keep the language simple — if anything is unclear, please reach out.

Information We Collect

When you contact us or request an estimate, we may collect:

  • Your name, phone number, and email address — so we can respond to your inquiry and schedule service.
  • Your address or project location — so we can provide an accurate quote and schedule a visit.
  • Messages you send us — via text, email, web chat, or our contact form, along with any photos or notes you share.
  • Basic site analytics — like pages visited, browser type, and referral source, used to improve the site.

How We Use Your Information

We use the information you provide to:

  • Respond to your requests and questions
  • Prepare and send quotes and estimates
  • Schedule appointments and coordinate service
  • Send follow-ups about your project or account
  • Improve our website and the experience we provide
  • Comply with legal obligations when required

Sharing Your Information

We do not sell your personal information. We only share it in a few limited cases:

  • Service providers who help us operate — for example, Twilio (SMS), Resend or similar email providers, Stripe (payments), and hosting/analytics tools. They only get what they need to do their job for us.
  • Material suppliers or subcontractors — when needed to complete your project.
  • Legal authorities — when required by law or to protect our rights or the safety of others.

Text Messages (SMS)

If you provide your phone number and opt in, we may send you appointment reminders, estimates, and service updates by text. Message frequency varies. Message and data rates may apply. You can opt out any time by replying STOP to any message, or reply HELP for help. You may also contact us directly to be removed from SMS communication.

Data Security

We use reasonable technical and organizational safeguards to protect your information. That said, no system is 100% secure, so we can't guarantee absolute security — please use judgment when sharing sensitive details.

Cookies

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings.

Your Rights

You have the right to:

  • Ask what personal information we have about you
  • Ask us to correct information that's wrong
  • Ask us to delete your personal information
  • Opt out of marketing communications (including SMS via STOP)

To exercise any of these rights, email us at info@flooringxpress.com.

Changes to This Policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of the page.

Contact Us

Questions about this policy or how we handle your data? Get in touch: